Owing to a problem with the camera, Apple has decided to recall a limited number of iPhone 6 Plus units. Most of these defective phones, mentions the company’s website, were sold between September 2014 and January 2015. A defective component, iSight, present at the back of the phones is causing the pictures to be blurry.
Users have complained of blurry pictures with the latest device by the manufacturing giant since last fall. On one of the threads on the company’s support site, more than 100 disgruntled users have expressed dissatisfaction with the camera of iPhone 6 Plus.
The Apple website suggests users to first check if their device qualifies for a recall by entering a serial number on their website. The serial number on an iPhone can be found under the Settings> General> About tab. Besides that, it can also be seen on the original box which contained their device or looked up on iTunes.
Apple will replace the rear cameras on these recalled phones for free. It is to be noted here that the front camera or the ‘selfie’ camera has not been seen to malfunction at all and hence does not qualify for a replacement.
“Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry,” explained the company.
“The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.”
“If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device’s iSight camera free of charge.”
In the past too (October 2013), the company had replaced a small number of iPhone 5s handsets as their batteries were seen to drain out faster than promised due to a manufacturing error.
The Cupertino phone maker has however warned the users whose devices qualify for the recall and replacement to check their handsets before sending them over. Any other damages like perhaps cracked screen or chipped off edges will first need to be repaired or fixed first, lest people send in wrecked and damaged devices.